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Head Office

Oak Green Lodge

Oak Green Way

Oldbury

West Midlands B68 8LR

Call: 0121 544 6611

(Our main offices and administrative base are also at Oak Green Lodge)

Email: reception@optionsforlife.info

Make a referral

Anyone can make a referral to Options for Life, it can come from the participant themselves, a family member or carer, social workers, GPs, teachers, or any other person with an interest in the participant’s health and well-being.

 

Please download the referral form by clicking here, ensure all questions on the referral form are completed in full.

Email completed electronic forms to
reception@optionsforlife.info or alternatively send by post to:
Oak Green Lodge, Oak Green Way, Oldbury, B68 8LR.

 

Please Note: Incomplete referral forms may slow down the referral process.

Complaints

There are times when you know that something is wrong and will want to get it sorted straight away.  At Options for Life we will make it our priority to work with you to resolve the issue as quickly as possible. 

 

Talk to a member of staff

If you have a concern about the support the person you care for is receiving from us, in the first instance, you can talk to your Support Team Manager or Head of Operations who will work with you to solve the issue.

 

Follow our complaints procedure

We have a formal complaints policy and procedure  ADD LINKS

 

You can make a complaint:

  • In person

  • Through a staff member

  • Through an advocate or representative

  • By telephone

  • By letter

  • By email

  • Using the online form below ADD LINK

 

All complaints are dealt with under clear timescales and processes as outlined in our policy.

Enquire

Contact Options for Life

If you would like to get in touch by email please use:
reception@optionsforlife.info 

Phone : 0121 544 6611